Bet9ja Customer Care Center

Bet9ja customer service number
Having an Issue with your bet9ja online account? Are you having an issue with funding? or
are there delays in the payout or you can not log in on your bet9ja online account to place a bet?
Here are bet9ja customer care details to help resolve whatever issue you are having.

CALL BET9JA NOW :01-2796666

How To Query :Bet9ja Pending Deposit Error

EMAIL  Method:

Send Bet9ja customer care email and they will aim to reply to your query within 24 hours.
Please provide full information about your query: ie the challenges or issues you are facing with your account including your Username.
If you are an Agent, please use
If you are an online customer, please use


To Contact Bet9ja call center, dial 01-8889309 or 0-15158888 or 01-4405145 or 08099990939

(Operating hours are 08:00 to 21:00).

CALL NOW-01- 4405145



Tomi’s House,
9 Funsho Williams Avenue,
By Fire Service Station,
Ojuelegba Bus Stop, Lagos for Those staying in Lagos to get your issue resolved immediately



#Twitter Method

Have a quick question for Bet9ja? For a quicker response!

Get in touch through Their Twitter customer service here:


ALSO READ : Top10 Sport Betting Websites In Nigeria 2019

86 Responses

  1. Akinlade Hassan says:

    My name is AKINLADE HASSAN ad my bet9ja ID is 169228. I deposited amount of 500naira into my bet9ja account from my GTB ONLINE ACCOUNT since yesterday and it has not been reflected and the money was deducted from my BANK ACCOUNT

  2. naijabetworld says:

    my brother sorry for the inconveniences follow this link to learn how you can query your pending deposit on bet9ja

    if you check your account and there is no pending deposit then contact your bank to know if actually the money was debited or refunded if they cant help simply contact bet9ja with this mail
    From my end i still insist you query it from your end by login to your account . once again check the link above for how to query your transaction on bet9ja you could recover more money if you have been using bet9ja online for a long time now.

  3. bamidele marcus says:

    gud day i made a withdraw of sixteen thousand naira(#16000) from my bet9ja account but still now it has not been credit to my account,and it’s as been deducted, kindly see to the delay or issues that might have occurred. bam I dele Marcus, user name, marcane.

  4. lucky says:

    Subject: Withdraw problem
    I made withdraw of 9000 naira and also made the withdraw of 5000 naira since Monday when I first made the withdraw it said pending withdraw then when I later check again it said now withdraw had been processed and the money is not in my bet9ja account any more my user name is lucky828,my ID is 7253039 and my email is please refund my money or you credit me bet9ja this is bad

  5. naijabetworld says:

    you complaint has been forwarded to the appropriate body, if resolve pls remember to comment

  6. LovedayTitoo says:

    I post my fidelity bank account statement to enable me to access and withdrawal from my bet9ja account ID4385729 LovedayTitoo till now no access pls do something about this

  7. naijabetworld says:

    i don’t seems to really understand the challenge you are facing , do you mean you want to know how to withdraw your money on bet9ja?
    then follow this link for step by step methods
    remember your the name attach to your bet9ja account must be same with your bank account name . or call this number for assistant CALL BET9JA NOW :01-2796666

  8. please help me don’t no why can long in too my account please help open it I have game now

  9. Uchenna says:

    My user name is billcharles i cant open my acount

  10. naijabetworld says:

    Hello bro you did not state the reason why you are unable to login . what is the message you are getting while trying to login . wrong password or username ? If is wrong password , and you can remember the email you used while registering quickly do a password reset and follow the instruction to login

  11. naijabetworld says:

    Please remember to always state the reason why you can’t login . the most be information or instruction given while trying to login. Is either you entered wrong password or username . if is wrong password quickly do a password reset and reclaim your account as long as you can remember the email u used on registration

  12. Mukaila Aliu says:

    I deposit my account with 1200 since yesterday which is 15/07/2019 and up till now i have not been credited and they message me that it was succesful,
    futher more i have seen alart from the bank that 1200 has been remove. user name: alians
    I:D 690****

  13. naijabetworld says:

    If you did received alert that your bank account was debited and your bet9ja account was not credited Now pls follow this step on how to query pending bet9ja deposit error. Follow the insruction on this link below .pls remember to give us feed back if it was successful.

  14. Oteri brume says:

    Good day sir/mar
    Issue about withdrawing problem please i am trying to withdraw from my online account but I was restricted because I have an old account registered that have forgotten the details I requested for a new password and I didn’t get any response so I created a new account now am tryiy to withdraw it’s showing that my payment details excit in another account with is my old account I want to deactivate the old account and reactivate the new one thank is I look forward to get feet back from you soon

    Both accounts ID
    Old4795806 new7085552

  15. naijabetworld says:

    sorry for attending to your issue a bit late. quickly send a mail to with your old and new id including your full name , must tally with your bank account name you want to withdraw to and a valid id card eg National ID or voters card, state your issue . please remember to give us feedback on the comment box below if your issue is resolved .

  16. Abiodun busari says:

    My name is abiodun busari please since yesterday have been try to deposit money into my bet9ja account but it was showing me pending please what should I do ?this s my ID 13554666

  17. naijabetworld says:

    ok bro, pls quickly check if your bank account was debited for the said amount that is showing pending on your bet9ja account.
    follow this link for how you can resolved this issue on your bet9ja login account page

  18. Sandra says:

    my winnings was transferred into my account since yesterday.. but I have not gotten any alert from my bank

  19. naijabetworld says:

    Please confirm from your bank if the money was credited or not. because sometimes due to technical issues you might not get alert from your bank. not getting alert has nothing to do with bet9ja except your withdrawal was not processed. if the withdrawal was reversed please read careful the reasons why it was reversed to your bet9ja account. most time it could be issue bothering on your name on your bet9ja profile not tallying with your bank account name. to resolved this quickly send your valid Id could be your voters card with the original attached to your bank account with your bet9ja Id to

  20. Augustine ijeomaon August 24, 2019 at 20:36 pm
    My name is Augustine ijeoma ad my bet9ja ID is
    7904506. I deposited amount of 3000naira into my bet9ja
    account from my Accessbank ONLINE ACCOUNT since Saturday
    and it has not been reflected and the money was
    deducted from my BANK ACCOUNT

  21. naijabetworld says:

    Augustine sorry your message was attend to that late, please follow this link to resolved your issue if you are sure the money was deducted from your account and your bet9ja account has not been credited as at the time of this reply

  22. Kunle Oyetunji. Greatikiah1 says:

    Afternoon, I have challenge betting using my acct for some time now, I have acct bal of #2789.28, each time I place bet, the response is that I have insufficient bal. My acct ID – 1740097. Username – greatikiah1.
    Kindly see to resolve this issue

  23. naijabetworld says:

    Please check the fund you have is a bonus , bonus fund most time don’t appear on your main balance . if is on your main balance then is a problem . please send mail directly to

  24. fhisayo says:

    my name is Blessing, my username is Fhisayo23 and my ID is 7823476, I have not been able to withdraw from my account because it does not bring out any other option after withdraw.

  25. Garba m yero says:

    My bet9ja account has been blocked yesterday I trying my best to reach my bet but no way ID 3113881 username Habila8090

  26. naijabetworld says:

    please forward your complaints to

  27. shaketa says:

    please my name is Shaketa, ID 7103152 code I was trying to cash out some money since yesterday morning, and they keep reversing the money back to my bet naija account, and I need the money for an emergency this morning.

  28. naijabetworld says:

    sorry this reply came late please contact bet9ja on and table your complaint . but you will need to scan your ID card eg voters card and make sure it tally with your bank account number then bet9ja will handle your bet9ja account details and make your it also tally with every other details you provide.

  29. muhd usman says:

    pls I forgotten my password and I was told to change and I have been trying to change but is not going pls help

  30. naijabetworld says:

    hello, your message meet us well , password reset should be very easy if you can have access to your mail address you used when signing up on bet9ja , click on password reset on bet9ja login page , enter the email address you used while signing up then login to your mail and click on the link sent by bet9ja and enter your new password .

  31. my name Ogar David Ushie
    Bet ID: 6906853
    Username: Ceesrizzi

    the challenges am facing is that I cannot access bet9ja website on my opera mini.
    please I need something to be done about this.

  32. Matthew Joseph Marcus says:

    Good being 22 September 2019 I wanted to fund my account.with username Mathew Joseph Marcus and I’d number 7271739 but I mistakenly funded 7271939 with username matatap the sum of 7000 using opay.please I need assistance so that my money can be retrieved

  33. naijabetworld says:

    sorry for the inconveniences this may have cause you, please send this message to this as i have also forwarded your complains to them. to be in the same queue , make sure you send same complaint to the above email. thank you.

  34. naijabetworld says:

    please try changing your network then try again

  35. Samuel says:

    how to edit my name
    is not correct with my bank detail?

  36. naijabetworld says:

    Hello , you can edit your name on your own. Simply contact bet9ja customer care @ with a valid I’d card eg national ID , voters card that has a tallied name with your bank account to bet9ja via email they will do that for you . thank you . hope this help

  37. obi Augustine says:

    my username is Austinempire (my id 6856842)I won a bet but It has not reflect my balance remain the same please help me out I don’t like this

  38. Ajibola Olasunkanmi says:

    Ibwon a game today but they said it was lost where as it was won. ROSENBORG VS LASK under 13.5 Corner

  39. naijabetworld says:

    hope this issue is resolved now

  40. Njoku linda ogonnaya says:

    Wants to do new registration,since I forgot my email and password.

  41. Njoku linda ogonnaya says:

    Problem of forgot password nd email

  42. Chukwuebuka says:

    Someone transfer 5000 to my bet9ja account,I try to wedraw it,is not going since last week but if I deposited the we accepted,want to the problem my username is ebukanz.

  43. quinjokey says:

    Hello o quinjokey placed 11,000 (reference number: 8478557352)withdrawal on Friday 20 06 2020 and till today monday 22 06 2020 it hasnt been credited into my account,and it has been deducted in my account,pls help seek urgent resolve on this issue

  44. quinjokey says:

    Hello I with username quinjokey placed 11,000 (reference number: 8478557352)withdrawal on Saturday 20 06 2020 and till today monday 22 06 2020 it hasnt been credited into my account,and it has been deducted in my account,pls help seek urgent resolve on this issue

  45. Horlassanni says:

    Pls I will like to change my I’d horlas sanni to olayinka surajudeen sanni I’d number is 9508520 pls I need ur help

  46. naijabetworld says:

    sorry this reply came pretty late , hope this issue is resolved if not kindly respond to us for further details

  47. naijabetworld says:

    due to some issue on our end we could not reply your message soon enough , please if this issue has not been resolved kindly give us a reply on this link .
    trust us we will follow up your case thank

  48. naijabetworld says:

    due to some issue on our end we could not reply your message soon enough , please if this issue has not been resolved kindly give us a reply on this link .
    trust us we will follow up your case thanks

  49. naijabetworld says:

    due to some issue on our end we could not reply your message soon enough , please if this issue has not been resolved kindly give us a reply on this link .
    trust us we will follow up your case thanks.
    meanwhile any fun deposit must be use to place a bet before you think of withdrawing .

  50. nkem okezie says:

    Good morning bet team,

    I never requested for a change of password though never knew why my password is not logging me in.Kindly verify


    Hello, good evening am Oluwadare Ayo zaccheaus by name. Please I need to report one fraudulent activities going on in my name which I found so unpleasant which in other hand mal my name… I have one bet9ja account that I’ve not been active on again, even to the extent that I can’t recall the password on it but to my utmost surprise the account is still been operated by unknown personel, because their is an issue that happen about one Mr Shittu Mustafa tunde claiming I always made a transfer of money from his account to my account… But the account in question is the same account I said I’ve abandoned for a very long time… Please kindly help me with the termination of that account… Username is Zacchey04… I can’t remember the user ID… I was so embarrassed when I was called upon about the scenario… Please kindly act on this… Hope to hear from you soon

  52. Abdulkadir says:

    I’m having issue with my withdrawal since on 30-08-2020 sum of 8200 I never got the money in bank account keystone ! My Bet9ja is 1909013 need your assistance please

  53. Yakubu says:

    I transfer 5000 from bet9ja to 0212078131 instead of 02120810731 GTB and my name is yakubu150

  54. Abashie clara says:

    I deposited into my account up-till now i haven’t receive it

  55. kennth etoh says:

    i want to change the used before{ to,so that i will be able to get my otp for transfer purposes thank you so much

  56. ikepuama stanley says:

    please i wish to change from my old bank account of FBN3051230268 to FBN2035640343 thank you.

  57. Peter says:

    Am peter and my bet id is 9799060 ,my user name is peterwin675,i on 18th of october i transfer 2500 to my bet9ja acct,i was dedited,but the money did not reflect on my bet9ja acct.and am finding it difficult to credit my acct,pls kindly see to it fast

  58. Yossiah1 says:

    Please, I want to withdraw inside my bet9ja account but is not working out at all since yesterday

  59. Ogbuke Ifesinachi says:

    My name is OGBUKE IFESINACHI my bet9ja ID is 9783289 Ifesinachi ogbuke. I deposited amount of 6000naira into my bet9ja account from my FIRST BANK ONLINE ACCOUNT since Saturday and it has not been reflected and the money was deducted from my BANK ACCOUNT

  60. Yayoo5050 says:

    I withdraw my cash out to my bank account for a long time now, but still remains pending. Please you guys should work on your withdrawal it takes too much time

  61. Decodenny says:

    I place withdraw since Friday but till now it still pending

  62. Gbenga says:

    Gbenga Olusegun.l was filling the register form of bet9ja l have done with the first two pages,when I wanted to register the account number,my phone switched off,since then I could not have to complete the registration,what l was seeing is already registered go to login and reset your password,they send message to me through e-mail,it doesn’t work kindly do something.

  63. Ositalove says:

    I deposited money on my bet9ja account which I later withdrew but the money have not reflect in my account and I’m not able to login now..

  64. Billionaireb86 says:

    I withdrawal 1500 from my bet9ja account today 18th july but i did a mistake from my account number 6027703436 please it suppose to be 6027703634 Keystone ogu isaac chinonso

  65. PrinceFavilo says:

    I want to withdraw my money from my bet9ja bank but the email I used was not valid so I need to change my email so that I can confirm and withdraw my money

  66. PrinceFavilo says:

    Pls I want to change My email

  67. ChukwuEmeka Anthony says:

    Please I’m having issue on my bet9ja account, I want to change my email

  68. Anonymous says:

    I’m having issues with my username
    I want to change it

  69. Kelvin says:

    I’m having issues with my username
    I want to change it

  70. Ikegbunam Victor says:

    I want change my email

  71. Zerungwan Manasseh says:

    I have been trying to make withdrawal since morning but to no avail with email verification failure

  72. James gospel says:

    Please I don’t need bet9ja bonus

  73. Chidex says:

    My username is success054
    My account I have issue with it I can’t loggin again my account was disabled

  74. Mondaymichea66 says:

    I can’t verify my email on my bet9ja account because have not done the verification in the first time I opened my account please and I can’t get access on the email I put on my bet9ja account please I need quickly assistance

  75. naijabetworld says:

    monday please call this number 08099990939

  76. kennykaygee says:

    I placed a bet My potential winning is 195,567.00 and after I the game ends am credited 30.00

  77. Yunana says:

    Good morning please help me my wining ticket is showing lost Lionel Messi had 2 short on target I played un4.5. B917rwrrtzeqpw-6375320

  78. Soma says:

    Ever since I changed phone I can’t log in why

  79. Anonymous says:

    My online customer with username (mexico456)/Id(14147521) account was disabled and was asked to present a scanned means of id, which he has brought to me, but don’t know where to send it.plz help me out

  80. Bamidele says:

    Please I want to change my bet9ja name

  81. naijabetworld says:

    hello Mr Bamidele kindly send you government approve passport with same name as your bank account to for further assistance

  82. naijabetworld says:

    please send here

  83. naijabetworld says:

    hello please forward your issues to this mail

  84. Anonymous says:

    My name is Emmanuel Omini and my bet ID is 16258602, I bet on two games yesterday morning being the 18th if February 2023, the game started at 9:00am but up till now I’ve not seen any result from the game but the match have already been played

  85. Nasiru Aminu says:

    My account disabled please i wanna retrieve my bet9ja account

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